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About Us

Our Pledge ....Customer satisfaction. We are not hiding behind a web site. We WANT you to know about us! Tropi-Ties is one of the original, online, swimwear retailers. We have been selling swimsuits and resort clothing in the internet since 1995. Our staff takes pride in offering you the highest quality goods available, filling your order accurately and getting it to you on time. If for any reason, you are not completely satisfied with our products or service, just email us and we'll make it right.

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Privacy Policy

 



Contact Us:

Tropi-Ties, Inc.
PO Box 129
Boonville, CA 95415
Office hours: 9AM-4PM (PACIFIC TIME)




If you have a question about your order it is best to write us at our customer
service email address, info@tropi-ties.com.
Be sure to include your order number in the subject line. Our corporate office
is unable to help you with your order questions, nor can they accept phone orders.
Please, no solicitors.


Why don't we accept
phone inquiries?


The bottom line is that email is far more efficient for us and for you, our customer.
We have chosen to use email because we realize that people lead busy lives and
we can’t always reach them with return calls. By using email, we are able to keep
better track of your needs and wants, find an answer for you and get right back
to you in a simple message.



Why don't we have "24/7" customer service?

We have seriously thought of hiring one of those 24/7 customer service companies,
but frankly, as customers ourselves, we are not always pleased with their capabilities.
Thoughts are misconstrued, phone reps don’t always know the products, or stock
availability nearly as well as the warehouse staff, and many times, the customer
ends up in a sea of automated, voice mail routers. They just can’t give a customer
the answers, or proper help that they need. (Can a service rep in Iowa, or India,
run to the back of our warehouse to check if that bikini top, blue, size XS is
coming in soon, answer a unique, fit question, or make certain concessions in
our company policy when necessary?) We do not want to advertise extraordinary,
24/7 phone service, if in fact, we can’t give it to you. (And honestly, we don’t
know many companies that can.) We always want to provide you with the best service
possible…not empty promises, so please feel free to email us with any questions that you might have.




Security Information

All transactions at Tropi-Ties are placed onto a secure server. This means that all of your personal and credit card information is encrypted before it is passed on to us. This makes it much more difficult for someone to find and misuse your data. When you are placing an order with Tropi-Ties, you will notice a golden lock or key down at the bottom of your screen on the order page.(If you are using MS Internet Explorer.) This tells you that you are on a secure page. If you leave that page and continue shopping, you may receive a notice that you are no longer on a secure page. Please don't worry, your order page with your information is still secure, but for speed in navigating, the catalog product pages are not. If you return back to the order page, you will find yourself on a secure page again. (Just check for the lock or key at the bottom of the screen.)

Please note, Yahoo! has made recent changes on how they handle your information while shopping at Yahoo Shopping. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo!Privacy Policy , for more information about how Yahoo! uses this information. Any information that we receive here at Tropi-Ties is kept under total confidentiality and does not leave our offices. If you have any doubts or concerns, please feel free to call our main office at (805) 688-6025.

Privacy Policy

We regard our readers’ and customers' privacy as of utmost importance. However, there have been recent changes with Yahoo! Store, which hosts our catalog site that conflict with the views of Tropi-Ties.

Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo!Privacy Policy , for more information about how Yahoo! uses this information.

 

Here, at Tropi-Ties, we do not disclose any information about where you personally go on Tropi-Ties. Our system automatically gathers information about the areas you visit on our site and uses it only to manage our site in a productive manner. We do not share any of this data with outside companies or individuals. Tropi-Ties does not give out your telephone number, credit card information, physical address or email addresses, unless you authorize us to do so. Tropi-Ties will not give out your telephone number, physical address or e-mail addresses, except where needed to deliver a product or service you ordered.

We will not give out your credit or debit card number or checking account.

We will not give out information that would link your email address with your actual name.

Tropi-Ties does not make lists of members’ names and addresses available to other companies or individuals that have specific direct mail product and service offers or bulk email requests.

We do collect and use other information for internal purposes. For example, we keep records in your account history of your purchases, comments or complaints. Tropi-Ties automatically queries your computer for information about your computer system such as the speed of your modem, error messages you may have received, email address or whether you use Macintosh™ or Windows™ software—to help us fit the service to your individual needs.

We will release specific information about your account only to comply with valid legal process such as a search warrant, subpoena or court order, or in special cases such as a physical threat to you or others.

Tropi-Ties may use information about the kinds of products you buy from Tropi-Ties to make other marketing offers to you, unless you tell us not to. We do not give out this purchase data to others. Tropi-Ties offers our readers the opportunity to buy from the Tropi-Ties catalog. Similar to other retailers and direct marketers, we record information about such purchases. When you buy from us online, our system automatically gathers purchase data. We review what kinds of products and services appeal most to our members as a group. This statistical information helps us improve our offerings in the same way that other companies change their catalog based on what sells best.

We may also use information such as the number of purchases members make and the categories of goods and services they buy to make offers to them we believe will be of interest. We also use publicly available consumer data to help us decide which marketing offers to make and which advertising they see.

We do not give out any information about what you, as an individual, purchase from TROPI-TIES with anyone, except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order. We share with outside companies only statistical information about what Tropi-Ties products or services that our customers -- as a group -- buy.

We will keep you informed, clearly and prominently, about what we do with your personal information, and we will advise you if we change our policy. Tropi-Ties is committed to protecting your privacy and our policy is explained to you on how we may use your personal information. This privacy policy serves that purpose, and it is accessible through several means within our site. When you enter the Tropi-Ties home page, http://www.Tropi-Ties .com/ you are presented with our privacy policy located on the right-hand side bar. You will also find a link to our privacy policy on our Company Info Page of our Yahoo! Store at http://shop.store.yahoo.com/tropi-ties/info.html. You should familiarize yourself with this and all other Tropi-Ties policies at that time.

Whenever we change our policy, if possible, we will give you 30 days’ notice of those changes through prominent disclosures, including notification on our site. If policy changes are substantial, we will notify each of our members individually through e-mails.

If you’d like to comment on or have questions about our privacy policy, or if you have a concern or policy violation you wish to report, please email us.
Thank you for your trust and patronage. Aloha and Mahalo, Tropi-Ties, Inc.

 

Copyrights

All content of this site is copyright protected. Unless otherwise indicated, this site and its contents (including, but not limited to, all text, photographs, images, video, and audio) are the exclusive property of Tropi-Ties, Inc. or its affiliates and are protected by copyright, trademark, trade dress and other laws. No right, title or interest in such materials is transferred upon such copying or downloading, and such materials may not be transferred, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part. Appropriate swimwear, resortwear and beachwear images are the property of their respected manufacturers and protected by copyright, trademark, trade dress and other laws. Other images are property of Tropi-Ties, Inc. or product suppliers. Copying these images is prohibited by law.

*Special thanks to SALINAS, TROPI-TIES, SALT, SAHA, TORI PRAVER, KARLA COLLETTO, LENNY, MAAJI, SAUIPE, ANK, L*SPACE, MARYSIA, BOYS + ARROWS, ACACIA, INDAH, KORAL, TAVIK, SAUIPE and MELISSA ODABASH Swimwear Companies for many of the images in our catalog.